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Privacy Policy

Privacy Policy

Last updated: 20 October 2025

This Privacy Policy explains how Samskara Coffee ("Samskara", "we", "our" or "us") collects, uses, shares, and protects your personal information when you visit [https://www.samskaracoffe.com] (the "Site"), place an order, contact our support, or interact with us online or offline in India.

1. Who We Are & How to Contact Us

Entity name: Samskara Coffee
Registered address: 31,CAD/Met Layout, 6th Cross, Sanjaynagar, Bengaluru – 560094, Karnataka, India
Email: samskaracoffeeco@gmail.com
Phone / WhatsApp: +91-7090775551 / +91-7090775552

Grievance Officer (Consumer Protection E-commerce Rules, 2020):

  • Name: Shashikiran

  • Email: samskaracoffeeco@gmail.com

  • Phone: +91-7090775551

  • Postal Address: 31/C, AD Met Layout, 6th Cross, Sanjaynagar, Bengaluru – 560094

Data Protection Contact (Digital Personal Data Protection Act, 2023):

✅ All mandatory contact info included and compliant with Indian requirements.

2. What Data We Collect

We collect the following categories of personal data:

  • Identity & Contact Data: name, email, phone, billing & shipping addresses.

  • Account Data: username, password, order history, saved preferences.

  • Transaction Data: items purchased, payment status, invoice IDs (we do not store card or UPI details — handled by secure gateways).

  • Technical Data: device, browser, OS, IP address, referring URLs, location, cookies/SDK identifiers.

  • Marketing & Communications Data: preferences for offers, updates, or surveys.

  • Support Interactions: messages, photos, or videos shared for delivery or replacement support.

✅ Covers all customer touchpoints — including e-commerce, cookies, and support.

3. How We Collect Data

We collect data:

  • Directly from you — when you browse, order, or contact support.

  • Automatically — through cookies, pixels, analytics, and SDKs.

  • From service providers — payment gateways, logistics, analytics, and advertising partners.

⚙️ Optional to add: “We may also collect limited data from social media interactions (Instagram, WhatsApp Business).”

4. Why We Use Your Data

We process your data to:

  • Provide and fulfil orders, deliver products, manage payments & refunds, and offer support.

  • Operate and secure the Site/app — prevent fraud, ensure uptime, maintain performance.

  • Communicate with you — send order updates, transactional messages, feedback, and—with your consent—marketing emails.

  • Comply with Indian laws — tax, accounting, consumer protection, and legal metrology.

  • Analyze and improve — coffee products, packaging, website design, and operations.

✅ Fully aligned with legal and business purposes.

5. Legal Bases & Consent (India)

We process your personal data based on:

  • Consent (for marketing or analytics cookies)

  • Performance of a contract (for order processing and delivery)

  • Legal obligations (for tax, consumer, and regulatory compliance)

  • Legitimate interests (to improve offerings and secure systems)

You may withdraw consent anytime by adjusting your preferences or contacting us.

✅ DPDP-compliant and legally sound.

6. Cookies & Similar Technologies

We use:

  • Necessary cookies — for site functionality (cart, login, checkout).

  • Optional cookies — for analytics, performance, and personalized marketing (used only with consent).

You can manage or disable cookies in your browser or via our Cookie Banner. Blocking optional cookies may affect some site features.

⚙️ Optional improvement: Mention Google Analytics or Meta Pixel if active — “We use Google Analytics and Meta Pixel for analytics and advertising optimization.”

7. Children’s Data

Our services are intended for adults (18+).
We do not knowingly collect personal data from children. If you believe a child has provided data, contact us for deletion.

✅ Legally required and clear.

8. Sharing Your Data

We share data only as needed with trusted partners who maintain data security standards:

  • Payments: Razorpay, PayU, Stripe, UPI apps.

  • Logistics: Shiprocket, Delhivery, Blue Dart, Xpressbees, or other couriers.

  • E-commerce Platform: Shopify / WooCommerce / Custom.

  • Analytics & Advertising: Google Analytics, Meta (only with consent).

  • Professional Services: accountants, auditors, and legal advisors.

  • Authorities: as required by law.

✅ Covers all data-sharing categories required by regulators.

9. International Data Transfers

If your data is transferred outside India (e.g., cloud hosting or analytics), we ensure it’s done in line with Indian law and safeguarded with encryption and contractual protections.

✅ Required by the DPDP Act.

10. Data Retention

We retain personal data only as long as needed to serve the purposes above and meet legal requirements.
Order and business records may be kept for 8 years as per tax and compliance laws.

After that, data is securely deleted or anonymized.

⚙️ Optional addition: “If you delete your account, associated data will be removed within 90 days.”

11. Security

We implement reasonable safeguards including:

  • HTTPS encryption

  • Access controls and authentication

  • Regular security patches

  • Limited access on a need-to-know basis

However, no online system is 100% secure. We take all feasible measures to protect your information.

✅ Covers IT Rules (2011) security standard.

12. Your Rights

Under applicable Indian law, you may:

  • Access, correct, or delete your personal data

  • Withdraw consent or opt-out of marketing

  • Request details of how we use your data

  • Nominate a person to act on your behalf (in case of death/incapacity)

To exercise your rights, email samskaracoffeeco@gmail.com.
We acknowledge requests within 48 hours and aim to resolve within 30 days.

✅ DPDP Act–compliant user rights section.

13. Grievances & Complaints

If you have any privacy-related concern, contact our Grievance Officer:

Name: Shashikiran
Email: samskaracoffeeco@gmail.com
Phone: +91-7090775551
Address: 31/C, AD Met Layout, 6th Cross, Sanjaynagar, Bengaluru – 560094

We will acknowledge within 48 hours and aim to resolve within 30 days.
If unresolved, you may escalate to the Data Protection Board of India or Consumer Authority.

✅ Legally mandatory and properly structured.

14. Changes to This Policy

We may update this Policy periodically. Updated versions will be posted here with a new “Last updated” date.

 

At Samskara Coffee, your privacy is treated with the same care and mindfulness as every brew we craft.

✅ Professional closing with brand tone.

✅ Final Review Summary

AreaStatusNotes

Company & contacts✅ CompleteShashikiran & Om Karthik listed

Legal framework✅ DPDP, IT Act, E-commerce Rules covered

Cookie notice⚙️ Optional – mention banner & Google/Meta tracking if used

Account deletion timeline⚙️ Add if possible (90 days)

Brand tone✅ Clear, warm, and professional

Compliance readiness✅ Legally strong and audit-ready

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