Ordering & Payment

Q. What payment modes do you accept?
UPI, credit/debit cards, net banking, wallets, and COD on select pincodes. All payments are processed securely by our gateway partners.

Q. Can I edit or cancel my order?
Yes, before dispatch or within 24 hours—see our Cancellations above.

Q. Do you offer subscriptions?
Yes! Choose your coffee, grind, and frequency. You can pause/cancel before the next roast date. Unused cycles are refundable on a prorated basis.

​

Shipping & Delivery

Q. How soon will I get my order?
Metros: 2–4 business days after dispatch; Non‑metros/remote: 3–7 days. You’ll get tracking by email/ SMS.

Q. Do you ship internationally?
Not yet. We currently ship across India. For bulk export enquiries, write to [support@].

Q. My package arrived damaged / item is missing.
Sorry! Mail [support@] within 48 hours with photos and your Order ID. We’ll sort it out.

Coffee & Freshness

Q. When is the coffee roasted?
We roast frequently; your bag is typically dispatched within 24–48 hours of roasting.

Q. Which grind size should I choose?
Whole bean for maximum freshness
Coarse: French Press/Cold Brew
Medium‑coarse: Pour‑over (Chemex, V60)
Medium: Drip machines/Aeropress (inverted)
Fine: Moka Pot
Extra‑fine: Espresso (home machines)

Q. How should I store coffee?
Keep bags sealed, cool, dark and dry. Avoid fridge/freezer once opened. Use within 4–6 weeks of roast for peak flavor.
 

Product & Sourcing

Q. Where do you source from?
Specialty‑grade lots from Indian coffee estates, with farm and processing details on each product page.

Q. Are you sustainable?

We’re working towards recyclable packaging and traceable sourcing. See our Sustainability page for details

Returns & Refunds

Q. Can I return coffee I didn’t like?
Taste is subjective, but we want you happy. While opened coffee isn’t returnable, write to us and we’ll do our best—tips, replacements, or a discount on your next pick.

Q. How long do refunds take?
Typically 5–7 business days after approval; bank times may vary.