Serviceable Locations
We currently ship Pan-India through trusted logistics partners such as Shiprocket, Delhivery, Blue Dart, and Xpressbees.
If your pincode is not serviceable, you will be notified during checkout.
Certain remote areas may have limited delivery or COD options.
Order Processing & Dispatch

• We roast and pack frequently to ensure maximum freshness.

• Orders placed on business days before 2:00 PM IST are usually dispatched within 24–48 hours.

• Custom grind requests may take an extra 1 business day to process.

• Orders placed on weekends or public holidays are dispatched on the next working day.

Estimated Delivery Timelines

• Metro cities: 2–4 business days after dispatch

• Non-metro / remote areas: 3–7 business days after dispatch
  (Timelines are indicative and may vary based on courier performance and local conditions.)

Shipping Charges

• Prepaid Orders: ₹59 flat shipping fee for orders below ₹999.

• Free Shipping: Orders of ₹999 or more qualify for free delivery.

• Cash on Delivery: (Optional – If enabled) COD may incur a small additional fee and is available only on select pincodes.

• Any temporary free-shipping or promotional offers will be displayed during checkout and apply only to eligible orders.

Tracking Your Order
You will receive tracking details via email and/or SMS once your order is shipped.
Please allow up to 24 hours for tracking updates to reflect after dispatch.
Delivery Attempts & Non-Delivery

• Our courier partners typically make two (2) delivery attempts.

• If the shipment cannot be delivered due to an incorrect address, unreachable phone number, or refusal, it may be returned to our warehouse.

• Reshipment can be arranged after you confirm the correct address and pay actual two-way shipping charges.

• To avoid delays, please ensure your contact and address details are accurate at checkout.

Delays or Failed Deliveries
We are not liable for delays caused by circumstances beyond our control, including weather disruptions, strikes, lockdowns, or courier delays. We will coordinate with our logistics partners and keep you updated.
Damaged, Missing, or Incorrect Items
If you receive a damaged, missing, or incorrect item:

• Please email samskaracoffeeco@gmail.com within 48 hours of delivery.

• Include your order ID, photos of the outer box, inner contents, and tamper seal (if present).
  We’ll investigate and offer a replacement or refund as per our Returns & Refunds Policy.

Address Changes & Cancellations

• Contact us immediately at samskaracoffeeco@gmail.com or +91-7090775551 / +91-7090775552 for any address changes.

• Once the order is dispatched, changes or cancellations cannot be guaranteed.

• Cancellations post-dispatch will be handled as returns, following our Returns Policy.

Perishables & Storage
Coffee is a fresh, perishable product. Store sealed packs in a cool, dry place and consume within the recommended period. We cannot accept liability for quality issues caused by improper storage after delivery.
Third-Party Couriers
While we work with reliable courier partners, Samskara Coffee is not responsible for courier negligence or delays once a shipment has been handed over, except where the issue arises from our packing or dispatch.
Shipping Queries
For any delivery concerns or updates, please contact:
📧 Email: samskaracoffeeco@gmail.com
📞 Phone / WhatsApp: +91-7090775551 / +91-7090775552